Warranty Information

Watch Smoke Alarms are crafted to deliver top-notch quality and unparalleled safety and reliability. Each Watch Smoke Alarm undergoes rigorous quality control checks during manufacturing, ensuring they are the most dependable and functional smoke alarms available in Australia. With Watch Smoke Alarms, you're investing in the best protection for your home.

Our Product Warranty

Watch Smoke Alarms have a service life of 10 years under normal use. According to Australian Standards, smoke alarms must be replaced after 10 years from the manufacture date. Watch Smoke Alarms are warranted to be free from defects in materials and workmanship for ten (10) years from the manufacture date.

Please note that Watch Smoke Alarms are designed to connect only with other Watch smoke and heat alarms. Connecting them with alarms from other brands will void the Watch warranty and likely the warranty of the other brand as well.

Equipment Installation Compliance

For any Watch Smoke Alarm’s 240v range, ensure compliance with National/State Electrical Codes and any local state legislation requirements.

Cable sizing must adhere to AS/NZS 3000:2018 wiring regulations, with a minimum of 1.0 mm² 250 V as required by state regulations. 

Interconnection cables on alarms must be SDI cable. Using 4-core or aircon wire will void the warranty.

Warranty Process

BEFORE YOU CONTACT OUR SUPPORT TEAM

Go to our Support page and follow guidance. We find that nearly all queries can be resolved by following our simple tips. Check out our helpful videos!

Should you Still have a query?

Contact Watch Smoke Alarms at support@watchsmokelarms.com.au or 1300 809 339 to speak with our Customer Service team to evaluate and will work with you to rectify the enquiry.