Watch
Support hub
Watch Smoke Alarms Maintenance & Support Guide
Keeping your home safe with Watch Smoke Alarms is always our top priority.
To ensure optimal performance and reliability, correct installation and regular maintenance is essential.
Here’s how you can maintain your Watch Smoke Alarms and troubleshoot common issues:
Installation
Reliability & Safety you can rely on
Smoke alarm safety begins with correct installation. Always follow the alarm instructions carefully to ensure optimal performance. At Watch Smoke Alarms, we make it easy to install and interconnect our devices. Avoid installing smoke alarms:
- In dusty areas or where dust can accumulate.
- Within 50cm of LED lights.
- In room corners (within 30cm) or apex ceiling peaks (within 50cm).
- In locations prone to extreme temperatures or high humidity.
- In kitchens, garages, and laundries (we recommend a Watch
- Smoke Alarms Heat Alarm for these spaces)
- Within 40cm of ceiling fans or HVAC systems.
Regular Maintenance
Caring for your Watch Smoke Alarms
Vacuum Cleaning: Use a vacuum with a brush attachment every months to clean the alarm.
- Wipe Down: Periodically wipe the alarm with a slightly damp cloth (do not open the alarm).
- Monthly Testing: Press the test button monthly to verify the alarm’s functionality.
Common Issues and Solutions
1. Alarm Activates Without Smoke
This is usually due to dust, insects, or airborne particles entering the chamber. Regular cleaning (see above) will in nearly all cases prevent this. Fix: Use a vacuum with a brush attachment on the lowest setting to clean around the chamber filter. Ensure the alarm is securely in its base, wait 10 seconds, and test.
2. High Humidity Watch Smoke
Alarms are designed in Australia and best-in-class when it comes to working in humid conditions. Very occasionally, on extreme humidity days where there is a temperature drop, this may cause moisture around the alarm, triggering an alert.
Fix: Refresh the environment around your property by opening the windows to allow fresh air in and trapped humidity to dissipate, and follow the guidelines above. Should the alert persist then remove all your smoke alarms and deactivate them by turning them off using the toggle on the back of your smoke alarms. Then reintroduce them one at a time once the environment in your house has refreshed and stabilised.
Full terms and conditions of our Warranty can be found here.
Contacting our Customer Care Team
Once you have referred to our guides and taken the appropriate actions, should you require any additional assistance, our Customer Support team is ready to help. We can be contacted by email on support@watchsmokealarms.com.au or speak to us on 1300 809 339.
